In order to provide you with the best service, we may ask you to provide us with personal information from time to time. Everbility respects your personal information, and your privacy is important to us. Everbility is committed to maintaining the highest standards to protect your personal information.
The personal information that Everbility may collect and hold includes (but is not limited to):
Everbility will collect personal information directly from you unless it is unreasonable or impracticable to do so. We will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your enquiry.
When collecting personal information from you, we may collect it at various stages, including (but not limited to):
We may also collect personal information from third parties including data analysis agencies.
In order to measure the success of our online advertising we may use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our Website. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our Website via online advertisements allowing us to see which online advertisements bring us the most visitors to our Website. Most web browsers automatically accept cookies but you can change your browser to reject them. It is still possible to access our Website without having cookies enabled.
The information collected on our behalf is anonymous and does not personally identify you, which, for statistical purposes includes:
Everbility may use personal information about you so that we can provide you with a high-quality of customer service.
We collect, hold, use and disclose your personal information (not your client’s) for the following purposes:
We may also collect personal/sensitive information about third parties from you, such as personal information about your clients, so that we can help you with providing relevant services to those third parties. Everbility will only use the personal/sensitive information for the purpose for which you collected, i.e. providing health services.
Everbility will immediately remove your or your client's personal information from its database if requested by you. Everbility will do this in accordance with their policy on destroying personal information (see Destruction of Information), in order to keep your information secure.
Where possible, Everbility will give you the option of not identifying yourself or of using a pseudonym. Everbility may not always be able to interact with you in this manner, especially where it is required by law to identify you before providing certain information. In general, Everbility will not be able to assist you anonymously or where you are using a pseudonym when it is impractical or we are required or authorised by law or a court/tribunal order to deal with you personally.
By accepting the Conditions of the Website and providing us with your personal information, you consent to us sending you direct marketing communications by any of the methods listed above (see Purposes for Collecting, Holding, Using and Disclosing your Personal Information). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt out of receiving marketing communications from us by contacting us (see contact details below) or by using opt out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.
Please note that by opting out of receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to the products and services you have purchased from us.
We may disclose your personal information to our related bodies corporate, third party suppliers, service providers, government and quasi-governmental organisations, prospective purchasers of part or whole of our business and stock exchanges located overseas for some of the purposes listed above (see Disclosure of Personal Information).
We take reasonable steps to ensure that the overseas recipients of your or your client's personal information do not breach the privacy obligations.
Everbility has an agreement with OpenAI wherein any data you provide to Everbility for the primary purpose of providing the expected services to your clients will not be used by OpenAI to train its models and will not be stored on its servers and its subprocessors or when Everbility stops using OpenAI’s services. OpenAI is SOC2, SOC3 and GDPR compliant. You can learn more here: https://trust.openai.com/
Everbility may disclose your personal information to:
our employees, related bodies corporate, contractors or service providers for the purposes of operating our Website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, suppliers and manufacturers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, archivists and professional advisors such as accountants, solicitors, business advisors and consultants; government and regulatory bodies and law enforcement agencies; and any other organisation for any authorised purpose with your express consent, including your insurers and your solicitors. We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
We are not responsible for the privacy policies of any third party, and we accept no liability on behalf of any third party. Third parties are responsible for informing you about their own privacy practices. The third-party providers (i.e. the subprocessors) that are used by Everbility are: Clerk for user management, Stripe for payment services, OpenAI for data processing services, Vercel for Analytics, Mixpanel for Analytics
We require accurate personal information about you to ensure you receive the best possible service from Everbility.
You will be able to access personal information that Everbility holds about you if it can be readily retrieved, subject to some exceptions allowed by law. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you).
To request access to your personal information, please contact Everbility in writing. We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In these instances, we will provide written reasons for any refusal.
We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information.
If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.
If you do not provide us with the personal information described above (see Collection of Personal Information), some or all of the following may happen:
We take reasonable steps to ensure we protect any personal information that we hold from misuse, loss and unauthorised access, modification and disclosure.
Although we take reasonable steps to maintain the security of our Internet connections, for reasons outside of our control, information transmitted to us over the Internet may not be absolutely secure. Everbility assumes no responsibility for disclosure of data due to errors in transmission.
If we become aware that any of your personal information has been accessed by an unauthorised party (Data Breach), we will notify you of the Data Breach within 72 hours of us becoming aware of such breach.
If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, Everbility has procedures in place to ensure that any document or record containing your personal or health information is disposed of in a manner that preserves your privacy.
Everbility will immediately remove your personal information from its database if requested by you.
Our Website may contain links to other mobile applications or websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party mobile applications or websites and we are not responsible or in any way liable, for the privacy policies or the content of any third party mobile applications or websites. Third party mobile applications or websites are responsible for informing you about their own privacy practices.
We take precautions to protect your personal information collected through https://www.everbility.com but in the event that our system is infiltrated by unauthorised third parties, we will not be liable for any resulting misuse of personal information.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We do not accept any liability for the improper actions of unauthorised third parties.
We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above (see Collection of Personal Information) or until you request that we remove the information by contacting Everbility.
You agree to defend, indemnify, and hold harmless Everbility, our officers, directors, employees, agents, subcontractors, licensors, and suppliers from and against all claims, actions, demands, liabilities and settlements arising in connection with your use of the Website.
If you believe that your privacy has been breached, please contact us immediately using the contact information below and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint and undertake our own thorough investigation into such breach. We will attempt to confirm as appropriate and necessary with you, your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complaint and advise you of the outcome of our investigations in writing.
If you feel we have failed to deal with your complaint in a satisfactory manner, you can make a complaint about the handling of your personal information by Everbility to the Office of the Australian Information Commissioner (Australia) (https://www.oaic.gov.au)