Key Points

  • Everbility is in compliance with the Australian Privacy Principles and the Privacy Act and the Health Insurance Portability and Accountability Act (HIPAA).
  • Everbility does not use your personal information or the personal information of your clients for any purpose other than the primary purpose for which you use Everbility.
  • Client notes and report templates are encrypted at rest and in transit.
  • Everbility has an agreement with OpenAI wherein OpenAI does not use any data provided by you to Everbility to train its AI models and the data is not stored on OpenAI servers at all. OpenAI is SOC2, SOC3 and GDPR compliant. You can learn more here:
  • Any information you provide directly to Everbility will not be visible, accessible or shared with any other Everbility subscriber, nor will they be imitated as answers to any other subscribers.
  • You can reach out to us if you have any questions at

Privacy Policy

This Privacy Policy sets out the practices of EVERBILITY PTY LTD ACN 668 055 669 (Everbility) in relation to the collection, use, disclosure and handling of personal information.

In order to provide you with the best service, we may ask you to provide us with personal information from time to time. Everbility respects your personal information, and your privacy is important to us. Everbility is committed to maintaining the highest standards to protect your personal information.

We comply with the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs). The Privacy Act and APPs govern the way in which Everbility must manage your personal information, and this Privacy Policy sets out Everbility’s practices in relation to the collection, use, disclosure and handling of personal information.

This Privacy Policy also applies to all employees and contractors of Everbility in relation to the collection, storage, use and disclosure of personal information in the workplace. Any person using the Website should familiarise themselves with the Privacy Policy of this Website and ensure they review it from time to time.

In this Privacy Policy:

  • Services means the services provided by Everbility to you on the Website;
  • Everbility, us, we, and our means Everbility, its director/s, employees, agents and any other related parties;
  • Website means Everbility’s website located at; and
  • you and your refers to anyone who visits and/or uses the Websites and/or the Services.

Operation of our Policy

You will be made aware when any personal information is required that may allow Everbility to identify or contact you. Personal information will usually be requested when you register for a particular service with Everbility. By consenting, either expressly or impliedly, to Everbility processing your personal information, you will be deemed to have read and accepted the terms of this Privacy Policy. Everbility will not process your personal information, unless it has your actual or deemed consent. Your personal information will only be used in accordance with this Privacy Policy. You are free at any time to opt out of receiving information from Everbility at the end of each communication.

Collection of Personal Information

The personal information that Everbility may collect and hold includes (but is not limited to):

  • full name;
  • mailing or street address;
  • email address; and
  • credit card and/or bank account information.

Everbility will collect personal information directly from you unless it is unreasonable or impracticable to do so. We will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your enquiry.

When collecting personal information from you, we may collect it at various stages, including (but not limited to):

  • when you purchase products or services from us;
  • when you register for an account on our Website;
  • when you contact us via our social media pages;
  • when you contact us with an enquiry or complaint in relation to our services;
  • when authorised people provide us with your personal information on your behalf;
  • when you attend one of our events;
  • through your access and use of our Website; and
  • when you apply for a job with us.

We may also collect personal information from third parties including data analysis agencies.

Collection of Anonymous Information

In order to measure the success of our online advertising we may use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our Website. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our Website via online advertisements allowing us to see which online advertisements bring us the most visitors to our Website. Most web browsers automatically accept cookies but you can change your browser to reject them. It is still possible to access our Website without having cookies enabled.

The information collected on our behalf is anonymous and does not personally identify you, which, for statistical purposes includes:

  • your server address;
  • your top level domain name (e.g. .com, .gov, .au, etc.)
  • the date, time and length of your visit to the Website;
  • the pages you accessed;
  • the previous website you visited;
  • the type of browser you are using; and
  • the protocol version used (e.g. HTTP, FTP).

Purposes for Collecting, Holding, Using and Disclosing your Personal Information

Everbility may use personal information about you so that we can provide you with a high-quality of customer service.

We collect, hold, use and disclose your personal information (not your client’s) for the following purposes:

  • to provide products and/or services to you and to send communications to you;
  • to answer enquiries and provide information or advice about existing and new products or services;
  • to advise you if we relocate;
  • to advise you if Privacy Policy have been updated or amended;
  • to assess the performance of the Website and to improve the operation of the Website;
  • to assess our customer service and to improve our customer service to you;
  • to conduct business processing functions, including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
  • for the administrative, marketing (including direct marketing and marketing research), planning, product or service development, quality control, human resources, educational and research purposes of Everbility, its related bodies corporate, contractors or service providers;
  • to update our records and keep your contact details up to date;
  • to process and respond to any complaint or enquiry made by you; and
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
  • Everbility may contact you regarding anything set out in the above by e-mail, post or telephone.

We may also collect personal/sensitive information about third parties from you, such as personal information about your clients, so that we can help you with providing relevant services to those third parties. Everbility will only use the personal/sensitive information for the purpose for which you collected, i.e. providing health services.

From time to time, we may use the information (not your client's) you give us for marketing purposes. Other than as required by law or as set out in this Privacy Policy, we will not disclose information about you to any third party without your permission. Your or your client's personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. Everbility will not use your or your client's personal information for any purpose for which you would not reasonably expect us to use you or your client's personal information. Additionally, Everbility will not disclose your or your client's sensitive information without your consent unless for the primary purpose of providing health services for which you use Everbility.

Everbility will immediately remove your or your client's personal information from its database if requested by you. Everbility will do this in accordance with their policy on destroying personal information (see Destruction of Information), in order to keep your information secure.

Where possible, Everbility will give you the option of not identifying yourself or of using a pseudonym. Everbility may not always be able to interact with you in this manner, especially where it is required by law to identify you before providing certain information. In general, Everbility will not be able to assist you anonymously or where you are using a pseudonym when it is impractical or we are required or authorised by law or a court/tribunal order to deal with you personally.

Direct Marketing

By accepting the Conditions of the Website and providing us with your personal information, you consent to us sending you direct marketing communications by any of the methods listed above (see Purposes for Collecting, Holding, Using and Disclosing your Personal Information). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt out of receiving marketing communications from us by contacting us (see contact details below) or by using opt out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.

Please note that by opting out of receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to the products and services you have purchased from us.

Disclosure to Overseas Recipients

We may disclose your personal information to our related bodies corporate, third party suppliers, service providers, government and quasi-governmental organisations, prospective purchasers of part or whole of our business and stock exchanges located overseas for some of the purposes listed above (see Disclosure of Personal Information).

We take reasonable steps to ensure that the overseas recipients of your or your client's personal information do not breach the privacy obligations.

Everbility has an agreement with OpenAI wherein any data you provide to Everbility for the primary purpose of providing the expected services to your clients will not be used by OpenAI to train its models and will not be stored on its servers and its subprocessors or when Everbility stops using OpenAI’s services. OpenAI is SOC2, SOC3 and GDPR compliant. You can learn more here:

Disclosure of Personal Information

Everbility may disclose your personal information to:

our employees, related bodies corporate, contractors or service providers for the purposes of operating our Website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, suppliers and manufacturers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, archivists and professional advisors such as accountants, solicitors, business advisors and consultants; government and regulatory bodies and law enforcement agencies; and any other organisation for any authorised purpose with your express consent, including your insurers and your solicitors. We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.

We are not responsible for the privacy policies of any third party, and we accept no liability on behalf of any third party. Third parties are responsible for informing you about their own privacy practices. The third-party providers (i.e. the subprocessors) that are used by Everbility are: Clerk for user management, Stripe for payment services, OpenAI for data processing services, Vercel for Analytics, Mixpanel for Analytics

Except as set out in this Privacy Policy, Everbility will only disclose personal information with your permission or as required or allowed to do so by law.

Access to Personal Information

We require accurate personal information about you to ensure you receive the best possible service from Everbility.

You will be able to access personal information that Everbility holds about you if it can be readily retrieved, subject to some exceptions allowed by law. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you).

To request access to your personal information, please contact Everbility in writing. We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In these instances, we will provide written reasons for any refusal.

Updating Personal Details

We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information.

If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.

Inability to Collect Personal Information

If you do not provide us with the personal information described above (see Collection of Personal Information), some or all of the following may happen:

  • we may not be able to provide the requested products or Services to you, either to the same standard as if we did have access to personal information, or at all;
  • we may not be able to process any third party discounts or benefits;
  • we may not be able to notify you of any updates to our Privacy Policy and/or Terms and Conditions;
  • we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
  • we may be unable to tailor the content of our Website to your preferences and your experience of our Website may not be as enjoyable or useful.

Secure Storage of Personal Information

We take reasonable steps to ensure we protect any personal information that we hold from misuse, loss and unauthorised access, modification and disclosure.

Although we take reasonable steps to maintain the security of our Internet connections, for reasons outside of our control, information transmitted to us over the Internet may not be absolutely secure. Everbility assumes no responsibility for disclosure of data due to errors in transmission.

If we become aware that any of your personal information has been accessed by an unauthorised party (Data Breach), we will notify you of the Data Breach within 72 hours of us becoming aware of such breach.

Destruction of Information

If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, Everbility has procedures in place to ensure that any document or record containing your personal or health information is disposed of in a manner that preserves your privacy.

Everbility will immediately remove your personal information from its database if requested by you.

Third-Party Websites

Our Website may contain links to other mobile applications or websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party mobile applications or websites and we are not responsible or in any way liable, for the privacy policies or the content of any third party mobile applications or websites. Third party mobile applications or websites are responsible for informing you about their own privacy practices.

We take precautions to protect your personal information collected through but in the event that our system is infiltrated by unauthorised third parties, we will not be liable for any resulting misuse of personal information.


The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We do not accept any liability for the improper actions of unauthorised third parties.

Everbility ensures that all employees and contractors are bound by a confidentiality agreement requiring that they do not use or disclose your personal information in a manner contrary to this Privacy Policy.

We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above (see Collection of Personal Information) or until you request that we remove the information by contacting Everbility.

You agree to defend, indemnify, and hold harmless Everbility, our officers, directors, employees, agents, subcontractors, licensors, and suppliers from and against all claims, actions, demands, liabilities and settlements arising in connection with your use of the Website.

Changes to Privacy Policy

All information which is held by Everbility is governed by the latest version of this Privacy Policy at all times. Everbility may change this Privacy Policy at any time without notice. We will let you know as soon as reasonably practicable after our Privacy Policy has changed.


If you believe that your privacy has been breached, please contact us immediately using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint and undertake our own thorough investigation into such breach. We will attempt to confirm as appropriate and necessary with you, your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complaint and advise you of the outcome of our investigations in writing.

If you feel we have failed to deal with your complaint in a satisfactory manner, you can make a complaint about the handling of your personal information by Everbility to the Office of the Australian Information Commissioner (Australia) (

Contact Us

If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, please contact us at:

Everbility Email: