Fix Microphone Permission Errors

If Everbility shows Permission denied or transcription does not start, your browser is usually blocking access to your microphone. This guide walks through the fix in Chrome, Safari, and Edge, plus what to do if you use another browser.

Video Walkthrough

This video shows the Chrome reset flow on Mac.

What the Error Looks Like

If Chrome has blocked microphone access, you may see this message when you click Start transcription in Writer.

Google Chrome

If you are using Chrome, you can either allow microphone access for www.everbility.com or reset the saved permission and let Chrome ask again.

1. Open Chrome Settings.
2. Select Privacy and security.
3. Select Site settings.
4. Select Microphone and make sure sites can ask to use your microphone.
5. If www.everbility.com is blocked, open its site settings and change Microphone to Allow, or click Reset permissions.
6. Refresh Everbility and click Start transcription again.

Need Google's full browser instructions? Use your camera and microphone in Chrome

Microsoft Edge

1. Open Everbility in Edge.
2. Click View site information to the left of the address bar.
3. Under Permissions for this site, change Microphone to Allow.
4. If you want to reset it from Edge settings instead, open Settings and go to Site permissions or Cookies and site permissions, then open the saved permission for www.everbility.com and change Microphone to Allow.
5. Refresh Everbility and try the transcription again.

Need Microsoft's full instructions? Manage website notifications in Microsoft Edge and Troubleshoot camera and microphone permissions in Edge

Safari

1. Open Everbility in Safari.
2. Click the page settings button in the Smart Search field, then choose Website Settings.
3. Set Microphone to Allow for Everbility.
4. If you want to review saved permissions, open Safari > Settings > Websites, click Microphone, then change www.everbility.com to Allow.
5. Refresh Everbility and try the transcription again.

If Safari still does not have access to your microphone, open Apple menu > System Settings > Privacy & Security > Microphone and make sure Safari is turned on.

Need Apple's full instructions? Customise settings for each website in Safari on Mac, Change settings in Safari on Mac, and Control access to the microphone on Mac

If You Use Another Browser

If you use Brave, Firefox, Arc, Opera, or another browser:

• Search online for [browser name] microphone site permissions
• Search online for [browser name] reset site permissions
• Search online for [browser name] allow microphone for website
• Add your operating system if needed, for example Brave microphone permission Mac

If your browser is based on Chromium, such as Brave or Arc, the Chrome steps above are often very similar.